Contact Us

Merchant Services is dedicated to providing the best service with a goal of total customer satisfaction. Please feel free to contact us if you have any questions or concerns.

Extensive Network of Offices Nationwide

  • All offices fully trained and certified registered agents of our member banks and processors.
  • Local offices support merchants with "hands on" emergency assistance in the case of hardware failure.
  • Local offices will expedite merchant application process, install and train merchant staff ON SITE, when possible. Where, and whenever possible we believe in on site support, even on an ongoing basis as needed by the merchant!
  • Each of our representatives are required to call upon an existing base of merchants assigned to them at regular intervals in order to ensure customer satisfaction.

1-800 Customer Service Helpline

  • Supports merchants 24 hours/day, 365 days/year for settlement questions and after-hours terminal support.
  • Terminal Deployment Service offered, with terminal replacement, (if determined necessary), within 24 hours.
  • Supplies shipped in most cases, same day as requested. After 3:00pm orders are shipped the following day.

Contact Us for Your Credit Card, Merchant Accounts, Processing Equipment and ISO Relationships

Mailing Address

MSI Merchant Services Inc
Attn: MIS Department
890 Mountain Ave
New Providence NJ - 07974

Phone Numbers

Sales Department: 1-800-757-5959
Customer Service: 1-800-288-8472 Option 2 then 2
Customer Service: 1-908-516-5901
IT Department: 1-800-288-8472 Ext 5932
Technical Support: 1-800-730-2149 Option 2 then 1
Technical Support: 1-908-516-5902
Statement Questions: 1-800-288-8472 Option 2 then 2

Fax Numbers

Sales: 908-516-5966
Customer Service: 908-516-5954
Technical Support: 908-516-5957
Risk Department: 908-636-2360

Email Addresses

ISO Operations

isosupport@msihq.com

Risk Department

risk@msihq.com

Customer Support

customerservice@msihq.com

Information Systems Department

it@msihq.com

Equipment and Technical Support

techsupport@msihq.com

Sales

sales@merchantservices.com